Automatically Raise JIRA tickets Using Voice Agents

If we told you could speed up how quickly you raise support tickets on Jira, it would be a no-brainer. 

Why? Well, unfortunately, addressing issues manually can be inconvenient for anyone with limited bandwidth.  This goes especially if you have several different responsibilities (which is a problem we’ve faced ourselves!). 

To deal with this, we created a system where voice agents can help us handle this almost instantly, and here’s how it works…

How Voice Agents Automate Tech Calls and Raise Tickets Without Intervention

Voice agents can be customized to handle any type of query in regional and international languages.

However, to handle this issue, you’ll first need to set up your agent to have access to tools and specify the functions you want them to take.

How to Automate Tech Calls and Raise Tickets With Thunai’s Voice Agent

Using Thunai, you can automate voice agents using the framework below:

1. Set Up Integrations and Preferences: If your team is working with a specific tech stack, first, quickly enable the pre-built integrations that come fully loaded with Thunai. In this case, JIRA would be one such tool.‍
2. Set Up a Voice Agent on Thunai: After doing this, go to Thunai Voice Agent tab and select the voice agent tab and select ‘support agent’ to create an agent that will help you automate tasks.‍
3. Use Thunai Voice Agent Once Any Issue Arises: Open Thunai and ask your voice agent to address an issue or raise a ticket.‍
4. Verbally Communicate the Issue to Thunai: After asking Thunai to raise a ticket, verbally convey details you want Thunai to address in the content.‍
5. Thunai Will Ask for Additional Details: Thunai will verbally ask for a confirmation of the message and request additional information like your email ID if needed.‍
6. The Issue Gets Raised on JIRA: After confirmation, the issue gets raised on JIRA to the specific stakeholder mentioned.

Voice Agent Handles the Tech Call and Automatically Raises JIRA Tickets Without Human Intervention

1. Handle Technical Support Calls Without Manual Effort

Managing L1 support calls requires quick responses and accurate issue tracking. Voice agents take on these calls, answering customer inquiries, troubleshooting common issues, and escalating cases when needed.

This allows teams to focus on higher-priority tasks while maintaining a smooth support experience.

• Troubleshoot problems using predefined workflows and knowledge bases.
• Transfers complex cases to human agents only when necessary.
  

2. Automatically Raise JIRA Tickets Without Human Input Using a Voice Agent

Tracking and managing IT support requests can be time-consuming. Using an AI support voice agent automatically generates JIRA tickets based on customer calls, capturing relevant details and categorizing them correctly without requiring manual entry.

An AI Agent extracts key issue details from customer conversations and creates structured JIRA tickets with relevant priority levels.

3. Improve Support Workflows Using Voice Agents Without Slowing Down Response Times

Delays in logging and escalating issues can impact service quality. AI voice agents speed up the process by handling initial support calls, resolving routine requests, and raising tickets instantly when needed.

With AI voice agents, you can reduce wait times by handling multiple calls simultaneously ,making sure that ticket details are also captured accurately from the start‍

4. Improve First-Call Resolution Rates Without Additional Workload

Many technical issues can be solved on the first call when handled correctly. Support voice agents apply AI-driven troubleshooting to guide users through common fixes, minimizing the need for escalations.

• Identifies recurring issues and applies known solutions.
• Walks customers through step-by-step troubleshooting.
• Escalates only unresolved cases to human agents.

5. Monitor Support Interactions to Identify Recurring Issues

Tracking patterns in support calls helps IT teams address underlying problems before they escalate. Support voice agents analyze interactions, surfacing common concerns and potential gaps in documentation or product design.

With voice agents, teams can detect frequently reported technical issues and figure out where self-service options can be improved.

6. Deliver Consistent Support Without Adding Staffing Challenges

Scaling a support team can be difficult without automation. Voice agents help bridge the gap by taking on L1 support tasks, keeping response times short and ticket resolution structured.

• Handles after-hours calls without requiring human agents.
• Maintains a consistent tone and process across all interactions.

Stop Handling Busy Work: Thunai Saves You Time By Raising Tickets For You

For stakeholders and managers, time is your most valuable resource. 

That’s why speeding up and delegating tasks that can be easily handled by a voice agent makes full sense.

With an AI agent like Thunai, you cut down on busy work and focus on the most impactful work. Work that makes a difference to your company and bottom line.Want to see how Thunai can make your life easier? Reach out for a free trial (no credit card details or strings attached!).