Effective Date: November 23, 2024

Thunai.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that identifies or relates to you ("Personal Data") when you use our website at www.thunai.ai (the “Site”) or our application at app.thunai.ai (the "App") (collectively, the "Services"). By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect
We may collect the following types of information:
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1.1 Information You Provide to Us
Account Information: When you register for an account, we collect your name, email address, phone number, and password.
Content Data: Any information you submit or upload, such as files, knowledge bases, or call transcriptions.
Payment Information: If you subscribe to paid services, we collect your billing information and payment method.
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1.2 Information We Collect Automatically
Usage Data: We collect details about your interactions with the Services, including pages viewed, features used, and time spent on the platform.
Device Information: We collect information about your device, including its IP address, operating system, browser type, and settings.
Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on the Site and App and store information such as user preferences.
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1.3 Information from Third Parties
We may receive information about you from third-party integrations, such as CRM platforms, when you connect them to the Services.


2. How We Use Your Information
We use the collected information to:
Provide, improve, and personalize the Services.
Facilitate account creation, authentication, and customer support.
Analyze usage trends and monitor performance.
Process payments for subscriptions or other transactions.
Send you updates, promotional materials, and other communications related to the Services (you can opt out at any time).

3. Sharing Your Information
We may share your Personal Data with:
Service Providers: Trusted third-party vendors who assist us in delivering the Services (e.g., cloud hosting, payment processors, analytics).
Business Partners: Partners with whom we collaborate to improve and expand our Services.
Legal Authorities: If required by law or to protect our legal rights, safety, or the security of others.
Aggregated or De-Identified Data: Non-personal data that cannot be used to identify you may be shared for analytics or marketing purposes.

4. Your Rights and Choices
4.1 Managing Your Information
You can access, update, or delete your account information by logging into your account or contacting us at support@thunai.ai.
4.2 Opt-Out Options
You may opt out of:
Marketing emails by clicking the "unsubscribe" link in the email.
Cookies by adjusting your browser settings or using third-party tools.
4.3 Data Portability and Deletion
If you are a resident of certain jurisdictions (e.g., the European Economic Area), you have the right to request a copy of your data or request its deletion, subject to applicable laws.

5. Data Retention
We retain your Personal Data for as long as necessary to provide the Services or comply with legal obligations. If you close your account, we will delete your information, except where required to retain it for legitimate legal or business purposes.

6. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission or storage is 100% secure. You use the Services at your own risk.


7. International Data Transfers
If you are accessing the Services from outside of [Insert Governing Jurisdiction], please be aware that your information may be transferred to, stored, and processed in jurisdictions that may have data protection laws different from your jurisdiction.


8. Children’s Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If we discover that a child under 18 has provided us with Personal Data, we will delete it.


9. Third-Party Links
The Services may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" and notify you via email or through the Services. Your continued use of the Services constitutes your acceptance of the updated Privacy Policy.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Thunai.ai Support
Email: support@thunai.ai
Website: www.thunai.ai

By using Thunai.ai, you acknowledge that you have read, understood, and agree to this Privacy Policy.