Effective Date: November 23, 2024

Thunai.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that identifies or relates to you ("Personal Data") when you use our website at www.thunai.ai (the “Site”) or our application at app.thunai.ai (the "App") (collectively, the "Services"). By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect
We may collect the following types of information:
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1.1 Information You Provide to Us
Account Information: When you register for an account, we collect your name, email address, phone number, and password.
Content Data: Any information you submit or upload, such as files, knowledge bases, or call transcriptions.
Payment Information: If you subscribe to paid services, we collect your billing information and payment method.
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1.2 Information We Collect Automatically
Usage Data: We collect details about your interactions with the Services, including pages viewed, features used, and time spent on the platform.
Device Information: We collect information about your device, including its IP address, operating system, browser type, and settings.
Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on the Site and App and store information such as user preferences.
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1.3 Information from Third Parties
We may receive information about you from third-party integrations, such as CRM platforms, when you connect them to the Services.

1.4 User Responsibility for Third-Party Data
Users are responsible for ensuring they have obtained all necessary consents from third parties before importing or submitting any personal data (such as email addresses or names) into the Thunai platform. Thunai does not verify the legality of such data and disclaims any liability arising from unauthorized or non-consensual data submissions.

1.5 Consent & Marketing Communication
We do not send any marketing communication to imported contacts unless explicit consent has been obtained and logged by the user. Thunai does not use imported contact data for its own marketing or sales purposes.

1.6 Contact Import & Storage
When users sync or upload contact information to Thunai, we store this data securely in accordance with applicable data protection laws. This may include names, email addresses, company names, and communication history, solely for the purpose of enabling business productivity and CRM integration features.

2. How We Use Your Information
We use the collected information to:
- Provide, improve, and personalize the Services.
- Facilitate account creation, authentication, and customer support.
- Analyze usage trends and monitor performance.
- Process payments for subscriptions or other transactions.
- Send you updates, promotional materials, and other communications related to the Services (you can opt out at any time).

3. Sharing Your Information
We may share your Personal Data with:
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Google Workspace APIs
Our application may request access to your Google account and Google Drive files to enable core functionality such as file selection, upload, or storage within your Drive.
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We want to be transparent about how we use this data:
- We do not use any data obtained through Google Workspace APIs (including Google Drive data) to develop, improve, or train generalized Artificial Intelligence (AI) or Machine Learning (ML) models.
- Access to your Google Drive is limited strictly to the files you choose to interact with through the application.
- We do not share your Google data with third parties. All access is governed by the scopes you authorize, and we only request the minimal scopes necessary to provide you with our service.
-This policy complies with Google’s User Data Policy for OAuth-based apps
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Service Providers:
Trusted third-party vendors who assist us in delivering the Services (e.g., cloud hosting, payment processors, analytics).
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Business Partners:
Partners with whom we collaborate to improve and expand our Services.
Legal Authorities: If required by law or to protect our legal rights, safety, or the security of others.
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Aggregated or De-Identified Data:
Non-personal data that cannot be used to identify you may be shared for analytics or marketing purposes.

4. Your Rights and Choices
4.1 Managing Your Information
You can access, update, or delete your account information by logging into your account or contacting us at support@thunai.ai.
4.2 Opt-Out Options
You may opt out of:
Marketing emails by clicking the "unsubscribe" link in the email.
Cookies by adjusting your browser settings or using third-party tools.
4.3 Data Portability and Deletion
If you are a resident of certain jurisdictions (e.g., the European Economic Area), you have the right to request a copy of your data or request its deletion, subject to applicable laws.

5. Data Retention
Contact data imported or synced through Thunai will be retained as long as the user account remains active or as needed to provide services. Users can request deletion of such data at any time by contacting support.

6. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission or storage is 100% secure. You use the Services at your own risk.

7. International Data Transfers
If you are accessing the Services from outside of [Insert Governing Jurisdiction], please be aware that your information may be transferred to, stored, and processed in jurisdictions that may have data protection laws different from your jurisdiction.

8. Children’s Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If we discover that a child under 18 has provided us with Personal Data, we will delete it.

9. Third-Party Integration Disclosure
Thunai integrates with third-party CRMs (e.g., HubSpot) to enable data synchronization. Data shared with such platforms is subject to their respective privacy policies. Users should ensure that any data shared via integrations complies with the third-party provider’s terms and privacy practices.

10. Google Analytics & Advertising Features
Data Collection and Usage
Our website uses Google Analytics, including the following Google Analytics Advertising Features: Remarketing, Demographics and Interest Reports, User-ID

Google Analytics collects information about your use of our website. This information may include:
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Pages visited and time spent on pages
The website that referred you to our site
Your approximate geographic location
Basic device information and browser type
User-ID data that helps us identify your interactions across different devices and sessions (when you're logged in)
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Cookies and Technologies Used
Our website and third-party vendors, including Google, use:First-party cookies (such as the Google Analytics cookie)Third-party cookies (such as Google advertising cookies)Other first-party identifiersOther third-party identifiersThese technologies work together to collect data about your interactions with our site, show you relevant advertising based on your past browsing behavior, and help us understand how visitors engage with our website.

Your Choices and Opt-Out Options
You can control how your data is collected and used. To opt out:
‍Google Ad Settings: Adjust your ad preferences through Google Ad Settings
‍Google Analytics Opt-out: Install the Google Analytics Opt-out Browser Add-on
‍Network Advertising Initiative: Visit the NAI Consumer Opt-Out page
‍Mobile Applications: Use your device settings to limit ad tracking (typically found in "Privacy" or "Ads" settings on your device)
‍Do Not Track: Enable "Do Not Track" in your browser settings
Please note that opting out of these features does not prevent you from seeing ads; it only makes the ads less relevant to your interests.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" and notify you via email or through the Services. Your continued use of the Services constitutes your acceptance of the updated Privacy Policy.

11. Legal Basis for Processing
Under GDPR, we process personal data on the basis of legitimate interest and/or user consent. Users must ensure they have lawful grounds for sharing third-party data with Thunai.

12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Thunai.ai Support
Email: support@thunai.ai
Website: www.thunai.ai

By using Thunai.ai, you acknowledge that you have read, understood, and agree to this Privacy Policy.