How can Sales Teams answer tough technical questions using AI Agents

Sales takes both people skills and a reasonable idea of what your prospect wants to know.

For enterprise sales and customers that have very specific needs, however, technical aspects often need you to have a pre-sales or tech person on the demo or sales call!

How is this a problem? Well, if this is typically your CTO or project manager, chances are they could be engaged with other important work. 

But AI agents can circumvent this hurdle for you. And here’s how…

How AI Agents help with answering tough technical questions

Thunai is an AI agent that accumulates knowledge over time. This can be from pitch decks, images, YouTube videos, technical data files, websites, or even call recordings. But uploading this is undoubtedly your first step.

Even if these are very technical subjects, when on call, you can raise any type of query in real-time and get instant answers sourced from your knowledge base.

But it does this in a manner that is detailed yet concise, which means you don't have to reschedule the meeting or wait for a tech expert, and here’s how you can do it:

1. Upload Files to Thunai Brain: Add as much information as needed about your product, case studies, clients that will help your team during sales calls.

2. When on Call, Open the Thunai Brain Chat Feature: Using Thunai brain, you can ask questions related to your product, even technical aspects.

3. Answer Retrieval: Thunai quickly scans its database and past conversation transcripts to retrieve information relevant and helpful for your query.

4. The Answer is Generated: Once the answer is generated or even before, based on your preferences, you can even enable web search for answers that blend what is in your knowledge base with various other online resources.

How can AI Agents help handle objections

Handling objections is a key part of any sales conversation, but it can slow down deal cycles and leave room for missed opportunities. 

AI agents assist sales teams with real-time guidance, surfacing relevant responses, and keeping conversations on track. With AI sales agents, you get AI-driven insights helping sales executives address concerns faster and close more deals.

1. Guide Sales Agents With Real-Time Suggestions

When a prospect raises concerns, quick and accurate responses can make all the difference. AI agents listen to live conversations and instantly suggest the best ways to address objections.

• Detects common objections and presents structured responses.
• Surfaces relevant case studies, testimonials, or data points.
• Helps maintain momentum without pauses in responses.

2. Analyze Sales Calls to Identify Trends and Challenges

Every call contains valuable insights that can improve sales strategies. Using AI agents, you can automatically analyze conversations, identify common objections and patterns that might impact conversions.

AI sales agents highlight recurring concerns that slow down deals, and identify which responses work best based on past success. Moreover, it also helps sales leaders refine messaging for future interactions.

3. Keep Follow-Ups timely and relevant

Prospects often need multiple touchpoints before making a decision. Aside from this, AI agents also help sales teams follow up with the right information at the right time, keeping conversations relevant and personalized.

With many AI agents, you can even generate email drafts based on previous discussions and even automate reminders for sales teams when prospects need a follow-up.

4. Automate CRM Updates without manual entry

Keeping track of sales conversations in a CRM can be time-consuming. AI agents update records automatically, making sure every call, objection, and next step is documented.

With AI sales agents, you can update deal stages based on prospect interactions and capture action items for the next steps without extra effort.

5. Improve Sales Conversions with smarter interactions

AI agents act as real-time assistants, helping sales teams handle objections with confidence and move deals forward.

By improving responses, capturing insights, and automating follow-ups, AI sales agents help improve the odds of consistently closing sales. This AI-driven support helps sales teams focus on what matters, like building stronger relationships and closing more deals.

• This helps keep conversations structured and focused on buyer needs.
• This also helps sales reps make informed decisions and points during calls.

Improve sales and handle technical questions using Thunai

How confidently you are able to clear up prospect objections and queries is a major aspect of what helps you close a sale.

While there are several other aspects, making sure your sales team is equipped to handle any objection without the need for a tech expert is a no-brainer!

Thunai is an AI agent built to help with sales, customer support, and create a system where everyone has access to needed information. Want to see how this works? Why not just try it out for free?