How to Enable an AI Voice Agent for Support Calls Using Thunai

IVR can sound impersonal and rigid! Although it can scale service requests and save money, it sounds robotic and unnatural.

But it doesn’t have to be that way. With agentic AI, you can voice agents that listen to you verbally, and respond to your queries and service requests in a much more nuanced and personalized manner that actually sound human.

This means quicker resolutions, and your customers, clients, or employees will even feel a lot less frustrated with the interface.

What’s more, you can update its database, knowledge, and even the way it responds without any technical knowledge or coding, and here’s how.

How to Use an AI Voice Agent for Support Calls 

1. Set Up a Voice Agent on Thunai: Go to Thunai Voice Agent tab and select the voice agent tab and select ‘support agent’ to create an agent that will help you automate tasks.‍
2. Customize the Support Agent: Once you select ‘create support voice agent’, there will be different aspects for you to customize, like the agent's voice, language of speech, and even information you want to make sure the voice agent does not mention, like employees' details and financial information.‍
3. Verbally Communicate the Issue to Thunai: After clicking create, you can test out the voice agent. You can also share a link for your voice agent and public usage on your webpage.

How Can Voice Agents Help Your Customers and Employees 

Voice agents streamline communication by handling routine queries, cutting down wait times, and improving response accuracy. Whether assisting customers with common questions or supporting employees with internal processes, AI-driven voice technology helps teams focus on more complex interactions.

1. Improve Customer Support Without Long Wait Times

Customers expect quick answers, but support teams can only handle so many inquiries at once. Voice agents manage routine calls, resolving common issues instantly and routing complex problems to the right team members.

• Responds to frequently asked questions with accurate information.
• Transfers calls only when human expertise is required.
• Works around the clock, cutting down response delays.

2. Help Employees Access Information Without Manual Searching

Internal teams spend valuable time looking for information across different systems. AI voice agents retrieve data instantly, allowing employees to get what they need without navigating multiple platforms.

This means it can pull up policies, guidelines, and documentation on demand and even assist with IT support by troubleshooting basic technical issues. This gives quick access to HR, payroll, and administrative details.

 3. Automate Repetitive Tasks to Keep Workflows Moving

Voice agents handle more than just conversations—they trigger workflows based on requests. This removes manual data entry and helps teams complete tasks faster.

• Logs service requests and updates tickets automatically.
• Assists with scheduling, reminders, and appointment confirmations.
• Collects and categorizes customer feedback from calls.

4. Support Multilingual Conversations Without Additional Staffing

Serving a diverse customer base often requires multilingual support, which can be challenging for staff at scale. AI voice agents communicate in multiple languages, making sure all customers receive clear assistance.

• Detects and responds in the caller’s preferred language.
• Maintains consistency in messaging across different languages.
• Supports global teams with localized customer interactions.

5. Make Every Interaction More Productive

Voice agents allow teams to focus on meaningful conversations while automating repetitive interactions. By handling both customer and employee needs efficiently, voice agents help businesses create a smoother, more responsive experience.

Cuts down hold times and speeds up resolutions. Aside from this, it also keeps records updated without extra steps, and improves accessibility to information. 

Scale User-Friendly Customer Support With AI Voice Agents

The reality is that solving customer problems, are huge aspect of what creates a reliable brand image and customer base.

And to help with this, an AI agent like Thunai makes customer interactions move faster, and support teams can focus on complex issues that need a human touch. 

Want to see how Thunai can make your life easier? Sign up for a free trial (no credit card details or strings attached!).