The Agentic CX Platform
Built to Scale Enterprise Support
Thunai powers enterprise contact centers end-to-end - Automates L1 Support, Improves Agent Productivity by 3X with Real-time Agent Assist, Drives Post-call Workflow Automation across every channel.
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Thunai works across the full ticket lifecycle - before, during, and after every interaction
Auto-resolve L1 Requests
Human-like AI agents understand intent, resolves and routes complex ones automatically to the right L2/L3 stream.
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Real-time Agent Assist
Live contextual guidance during active calls and chats, so agents always have the right answer.
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Automated Post-Call Workflows
Case Summaries, CRM updates, Follow-ups - handled instantly, so agents can focus on relationships.
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Instant Call Scoring & Call Audit
Every interaction evaluated against your custom quality and compliance parameters for improved customer satisfaction.
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Unified Knowledge Base
A single, contradiction-free source of truth your entire team and your autonomous AI Agents can rely on.
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Next-Gen Agent Capabilities
We keep shipping so your agents keep solving.
The Intelligent Agentic Layer on top of your stack
No migration. No downtime. No disruption. Thunai connects to your existing CCaaS, CRM, helpdesk, and knowledge tools in under 2 days.
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Built for your industry, ready from day one.
Pre-trained AI agents and workflows aligned to your domain so you can modernize faster, go to market sooner, and deliver real value from the very first conversation.
Retail
Turn every shopper interaction into a loyalty-building moment.
Insurance
Replace friction with trust — at every claim, query, and renewal.
Finance
Give clients the clarity they need so advisors can focus on growth.
Healthcare
Free teams from coordination so they focus on care.
Manufacturing
Keep every dealer, distributor, and field team aligned.
Finance & Banking
Raise the speed and quality and grow satisfaction
Automotive
Turn one-time buyers into lifetime loyalists.
Measured Impacts
1M+
Interactions Handled
<2 days
Average Time To Go Live
95%
CSAT Maintained
80%
Query Deflection Rate
1M+
Interactions Handled
Your Data. Your Cloud.
Your Rules.
Thunai gives enterprises full control over where data lives and who can access it without compromising on performance.
Self-hosting and on-premise deployment options
Data residency by region, your cloud provider, your terms
Enterprise permission sets mapped to your existing role structure
Trusted by enterprise contact centers worldwide
Bazooka Candy stands as a dominant force in the global interactive confectionery market. They operate a complex, high-volume supply chain, delivering novelty treats to thousands of retail stores and massive global distributors.
10,000+
B2B Accounts Mapped Automatically
60%
Reduction in Ticket Triage Time
$4M
Projected Annual Supply Chain Savings
Discover how a growing pet store used Thunai AI Agents to streamline operations, reduce response times, and deliver personalized service that kept customers coming back.
100+
AI Agents Deployed
210,000+
Calls Automated Monthly
78%
Average Ticket Deflection Rate
4.8+
Average CSAT Score Maintained
Talonify is a SaaS platform that handles enterprise workforce transitions. They operate a specialized platform that manages bulk offboarding for major corporations executing mass layoffs.
85%
Reduction in Offboarding Prep Time
100%
Automated Legal Liability Flagging
$15M
Projected Mitigation of Compliance Risks
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A hybrid model was introduced, combining AI voice agents with human representatives using a dependable framework from Thunai and Amazon Connect.
100+
Proactive AI-initiated outbound call
6-steps
Intelligent resolution & escalation workflow
30 mins
No - code AI voice agent setup & deployment
Talonify is a SaaS platform that handles enterprise workforce transitions. They operate a specialized platform that manages bulk offboarding for major corporations executing mass layoffs.
10,000+
B2B Accounts Mapped Automatically
60%
Reduction in Ticket Triage Time
$4M
Projected Annual Supply Chain Savings
See How Thunai Works
Book a 30-minute demo. We'll show you exactly where productivity gains come from and what the ROI looks like for your current support volume.
Frequently Asked Questions
Everything you need to know about Thunai's Agentic CX Platform.
Thunai is an Agentic CX Platform that unifies voice, chat, email, and CRM under a single AIorchestration layer. For enterprise CIOs, it eliminates the need to stitch together point solutions one platform governs human and AI effort intelligently, resolving customer issues faster whilereducing operational cost at scale.
Thunai removes the cognitive overhead that silently drains agent performance mid-call knowledge searches, manual CRM updates, post-call admin. With that friction gone, agents operate at peakcapacity. Enterprise contact centers consistently report 3X productivity gains within the first week,directly lowering cost-per-contact and reducing agent attrition.
Post-call administration consumes up to 40% of an agent's day summaries, CRM hygiene,follow-ups. Thunai automates every post-interaction workflow instantly. For CIOs, this means yourexisting workforce capacity expands significantly without additional headcount, and agents redirecttheir time to work that genuinely requires human judgment.
Thunai autonomously resolves high-volume, low-complexity requests across voice, chat, and emailbefore they reach a human agent. What gets through is pre-triaged and context-rich. For CIOs, thisreshapes support economics fundamentally fewer tickets, higher first-contact resolution, and anops model that scales with demand rather than headcount.
Thunai is built on enterprise trust architecture: on-premise deployment, regional data residency, androle-based access controls. It is ISO 27001 certified, SOC 2 Type II compliant, and GDPR ready.Critically, your customer data never trains a shared model every deployment is fully isolated,giving CIOs confidence to scale AI adoption without regulatory risk.
Thunai layers onto your existing infrastructure without a rip-and-replace enterprises report up to40% reduction in Average Handle Time within the first week. The larger ROI story for CIOs isstructural: reduced headcount dependency, lower training overhead, and a contact center thatcompounds efficiency as the platform learns your environment.