Calculate Your CX ROI in 60 Seconds

Use our free CX ROI Calculator to see how Thunai's AI agents can cut support costs, reduce handle time, and boost customer satisfaction — backed by real numbers from your own metrics.

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Your Current Support Metrics

Full-time agents handling customer queries
Total conversations across all channels
Including benefits and overhead
8 min
How tickets are distributed across channels
Chat 40%
Email 35%
Phone 25%

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Estimated Annual Savings
$0
based on your current support metrics
0%
Return on Investment
0
Hours Saved / Month
0.0
FTEs Reassigned
0 mo
Payback Period

3-Year Savings Projection

Year 1
$0
Year 2
$0
Year 3
$0
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Frequently asked questions

Is 60% automation realistic for my team?

60% is the average across Thunai's enterprise customer base. BFSI and telecom teams typically achieve 55–70% deflection on high-volume query types. Teams with broader query categories often start at 40% and improve over time. The calculator uses 60% as a conservative middle estimate.

We use Genesys / NICE / Amazon Connect. Do we need to replace it?

No. Thunai integrates natively with your existing CCaaS — Genesys Cloud, NICE CXone, Amazon Connect, and others. Your routing, recordings, and reporting stay exactly as they are. Thunai adds an AI intelligence layer on top, typically going live in under 2 days.

What types of queries does Thunai handle?

FAQs, account inquiries, status checks, policy lookups, billing, order tracking, appointment scheduling, and multi-turn conversations with CRM and backend integrations. Complex or sensitive queries are escalated to human agents with full conversation context passed through.

How accurate is the ROI projection?

The calculator gives a directional estimate based on industry benchmarks and average Thunai customer outcomes. During your demo, a solutions engineer will run a more precise analysis using your actual ticket data and query categories to give you a customer-specific projection.

How is Thunai different from my CCaaS's built-in bot?

CCaaS bots are rule-based and require extensive scripting to maintain. Thunai is agentic — it reasons, retrieves live data, and handles multi-step workflows without pre-programmed decision trees. It also adds Operations Decision Intelligence: real-time escalation routing, ops-level reporting, and anomaly flagging that standard bots don't provide.