Thunai Omni
Human + AI: Hybrid Intelligence for Customer Experience
Deliver exceptional customer experience by blending human support, intelligence and AI Agents across your digital and voice channels - all in one intuitive workspace
Get a 360° Customer View Dashboard with Thunai Omni
Where Every Channel, Every Agent, and Every Data Point Come Together
Faster resolution. Lower workloads. Higher CSAT
AI Agents
Deploy 24/7 human-like AI agents that understand customer emotions and provide empathetic, quick solutions at their fingertips, on any channel, so your customers never have to wait.
AI Assisted Reps
Live AI assistance that empowers your reps with instant answers, smart suggestions, customer conversation history and contextual insights to resolve issues faster.
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Best of Both Worlds
Combine AI speed with human empathy to deliver exceptional experiences while reducing costs -automate high-volume tasks and free your team to focus on what truly drives loyalty and revenue.
Omni is Your AI-powered CX Platform
Unify your entire CX by bringing Reps, AI agents, Automation, and Real-time Intelligence together for exceptional customer experience.
Automated Call Scoring & Audit
Real-Time AI Voice Translation
AI Agents for Customers
Centralised Dashboard for Omnichannel Agents
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Build and Deploy Agents
Real-time Sentiment Analysis With Barge In
AI Agents for Reps
Built for Your Existing Tech Stack
Native integrations with 50+ enterprise platforms - deploy in days, not months
Results you can achieve with Thunai Omni
80%
Query Deflection in Customer Support
Customer Support
5X
Faster Resolution with instant answers
Sales
95%
Increase in Positive CSAT Score
Sales & Support
